Frequently Asked Questions
Before creating a new enrollment, gather the following information: Guarantor Last Name, Account number as it appears on the patient statement, Last 4 digits of guarantor social security number, Guarantor date of birth, Guarantor home zip code, Guarantor phone number.
Your documents are stored as Adobe PDF files, and you may not have the Adobe Acrobat Reader plug-in installed. To correct this problem, download the latest version of Adobe Acrobat Reader.
You are not required to pay online just because you receive a bill electronically. Simply do not make the payment online.
Contact customer service for all questions about your account balance at (216) 445-6249 or (866) 621-6385.
Yes. After displaying the bill, select the Print command from the File menu or press the "Ctrl" and "P" key simultaneously.
We make withdrawals authorized by you from the checking account that you designate as the payment account. As with any payment account, you must provide sufficient funds to cover all payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.
Please click on "forgot your password" and enter your email address. A new password will be sent to you via email. Once you sign-in you will be prompted to create a new password.
To change your email address, click the MyProfile link from the menu. Now click on "Edit My Contact Information". Then click on the email address to change it. Use the new email address next time you sign on.
You can create a new payment account or change your existing payment account at any time. You may then need to select the new payment account as your default payment account and delete the old payment account, if you are no longer using it.
We ONLY have access to your account to make payments that you have authorized. We never access your payment account(s) without your authorization and, as noted above, we never have information about your account balance.
Check your junk mail or spam filter. It may take longer then anticipated due to the heavy traffic of the site. It may take up to 20 minutes.
Make sure all pop up blockers are turned off or disabled.
No, simply click on (MAKE A QUICK PAYMENT ONLINE ), enter your account number and 5 digit zip code from the bill you are paying.
Please verify that the account is registered and the user ID and password you are entering matches the information you entered when the account was created. If the account was not previously registered, click on "Sign up for MyAccount Online" to create the online profile. If the account was previously registered, contact firstname.lastname@example.org to confirm that the active online profile is attached to the account information.
You can only view statements if they are active with a patient balance or have pending charges with insurance.
Please verify the user ID and password you used to login to the account. If the account was not previously registered, you may click on "Sign up for MyAccount Online" to create the online profile, or click on "Make A Quick Payment Online" to make an online payment using our Quick Pay service without entering an email address or password.
eCheck, credit cards and mail payments will appear in your next statement cycle. If the payment made a zero balance on your account then your statement will still be available online, however, a hardcopy statement will not be produced and mailed.
If you have had no activity on your account you cannot make changes (Please call the customer service department at (216) 445-6249 or (866) 621-6385).
Yes. The MyAccount system requires that each patient account has a separate online profile using individual email addresses and passwords.
No. The MyAccount system does not allow the linking of patient accounts. Please enroll each patient account using individual email addresses and passwords.
No. Not at this time. Each individual responsible party must enroll using separate email addresses and passwords to create individual online profiles.